Refund Policy
Our Commitment to Your Satisfaction
At Moment Pickleball, your satisfaction is our top priority, and we want you to feel confident in your purchase. If, for any reason, you are not completely satisfied with your Moment Pickleball product, we offer a straightforward 30-day return policy from the date of your purchase.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. To initiate a return, please ensure that the product is in its original condition and packaging. Contact us at momentpickleball@gmail.com for a Return Merchandise Authorization (RMA) number. Please include the RMA number with your return shipment. Upon receiving your returned item, we will carefully inspect it and notify you of the status of your refund via email.
You can always contact us for any return questions at momentpickleball@gmail.com.
Damaged or Incorrect Items
We take great care to ensure the quality and accuracy of our products. However, if you happen to receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately. We will diligently evaluate the issue and make it right for you.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable custom products, such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at momentpickleball@gmail.com.
Exchanges
Should you wish to exchange your product for a different model, please reach out to us at momentpickleball@gmail.com to discuss your request and obtain an RMA number for the exchange. Remember to include the RMA number with your exchange shipment. Please note that soft goods like clothing are not eligible for exchange. Upon receiving your exchange item, we will inspect it and promptly send you the requested replacement product. If there is a price difference between the returned product and the replacement product, we will adjust the amount charged to your original payment method accordingly.
Shipping Costs
For exchanges, shipping costs for Moment Pickleball to send the exchanged product will be covered by the customer. Additionally, the customer is responsible for the cost of return shipping, unless a defective item.
Warranty
For all Moment Pickleball products, we proudly offer a 1 Year Unlimited warranty, with the exception of our balls (Firefighters, Pickleblasters, Spinmasters and SF-Comp balls). If those are defective, please reach out to us within 14 days for us to review and work with you. We stand by the quality and durability of our products.
Contact Us
If you have any questions or concerns regarding our returns and exchange policy, please don't hesitate to contact us at momentpickleball@gmail.com. Your satisfaction is of the utmost importance to us, and we're here to assist you in any way we can.